Here's how it works:

• Contact our customer service team by calling 1-800-479-1596, Monday- Friday, 9am – 5 pm ET. One of our customer concierge will help you with the return address and RMA( Return Merchandise authorization number). Return the unused portion of your product, the original invoice that came with your product (if you don't have that please indicate your name and email you order your product with so we can attempt to look it up) and your RMA#. We must receive the return within 30 days from the date you originally purchased the item, for the refund to be valid.
• It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: we must receive the bag(s) within 30 days from the date you originally purchased the item, for the refund to be valid.
• The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
• We offer our money back guarantee on your most recent Auto-Order.
• Last but not least, empty product containers can only be returned if adequate time has passed that would allow you to consume the product as directed. We want to be fair, but we can't refund a 6 months worth of empty product containers after 1 month. We want to be fair with you and hope you will be fair with us too. It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account(debit card).

*Seasonal sip club boxes, gift boxes, sample packs, frothers, coffee makers, coffee containers, almond milk maker, water kettles and books are non-refundable.